Pair for Remote Access

Pairing links a rig to your ARIS account so you can reach it from anywhere — not just your home network. It’s a one-time step per rig and takes about two minutes.

Remote access is in beta. For how it works and what it can do, see Remote Access.

Before you start

• The rig is installed and online (it needs internet to build its tunnel).
• You’re signed in to ARIS — in the app or at app.arisastro.com — with Google or Apple. Use the same account every time; the rig pairs to that account.

Pair the rig

1. Get a claim code. The rig installer prints an 8-character claim code when it finishes. If that code has expired — codes last 15 minutes — open the app while you’re on the rig’s own network, go to Settings → Remote Access, and generate a fresh one.

2. Claim it. On that same Settings → Remote Access screen, tap Claim to this account — one tap, no typing, and the code is applied for the account you’re signed in as. (Claiming from a different device than the one showing the code? The same screen has a field to type an 8-character code shown elsewhere.)

3. Wait under a minute. The rig builds its own secure outbound tunnel and appears in your fleet with live online/offline presence. Done — you can now open this rig from anywhere you’re signed in.

What claiming actually does

Entering the code tells the rig which account owns it. The rig then opens a secure, outbound-only connection to the ARIS cloud — it never accepts inbound connections, so there’s no port forwarding, no router configuration, and nothing newly exposed on your network. From then on, only your signed-in account can reach the rig remotely.

Note

Pairing changes nothing about local use. On your own network, ARIS never requires sign-in — a field night with zero internet can’t lock you out of your rig.

Troubleshooting

• “Code expired” or the code is rejected — claim codes are single-use and expire after 15 minutes. Generate a fresh one from Settings → Remote Access while on the rig’s network and try again.
• “Remote access is not enabled for this account” — during the beta, remote access is enabled per account as part of your invite. If you see this, contact us and we’ll flip it on.
• No claim code at the end of install — the rig couldn’t reach the internet at that moment. Once it’s online, mint a code from Settings → Remote Access.
• The rig shows offline in your fleet — presence tracks the rig’s internet connection. Check that the rig is powered and its network is up; LAN access keeps working regardless.
• Re-pairing — pairing is deliberately sticky and survives reboots and updates. To move a rig to a different account or start over, open Settings → Remote Access on the rig’s network, disable remote access, then claim it again with a fresh code.